The world is changing, and so is the insurance industry.
Have you heard of Shop Owners Magazine? They often print interviews with successful small business owners to find out what’s working in their industries. In a recent issue, a business owner was talking about building real relationships with his customers. He said:
“If you don’t get on board with today’s technology and utilize it to reach your customers, you’ll get left behind.”
If you don’t utilize today’s technology you’ll get left behind.
In today’s world, the virtual landscape is where most people interact with businesses. We can go grocery shopping, rent movies, deposit checks, buy clothes, chat, play games, order dinner, work, etc.. We can even go to meetings and hang out with friends via video.
Just like everything else, the insurance industry is going online.
It has been for decades. From the moment insurance software became available on the cloud, everything changed. Paperwork that used to take weeks or months to sort out via telephone and fax can now be completed in minutes or hours.
But technology is also changing customer service.
Someone in our office heard that Bank of America will be opening three branches, physical locations, will be staffed by tellers who are video conferencing in. In other words, your banker will be on a computer screen. There will be no actual people working at these branches. Crazy, right?
A recent insurance industry report by PwC, an international investment company, shows a trend in the direction of automation within the insurance industry. But as far as we can tell, it’s a trend everywhere.
You’ve probably noticed more and more lately that when you try to find a customer service phone number for a company, sometimes all you can find is a contact form.
And with some businesses, that’s really all you need. But we’re old-fashioned.
We like talking to our customers.
We get it. A contact form can be a big time-saver for a company, it’s easy and quick to copy and paste a scripted answer in an email.
But when it comes to insurance, we think our customers want to know that we’re just a phone call away if they need to make a claim or ask a pressing insurance question, six days a week.
Technology is rapidly changing the landscape of insurance, making it easier for us to serve you better. And as it changes, one thing will still remain true:
We’re here to take your call 🙂
Monday – Friday 8:30am – 5:30pm & Saturday 9am – 1pm
And if you’re ever in Downey, please come in and visit us.
Also, we love technology as much as anyone. If you’d rather connect with us online, join us on Facebook or Instagram, check out our very informative website, review us on Yelp, and hey, you can even fill out our contact form. 😉
We look forward to hearing from you.
Your Friends at The Point
ps. Happy Valentine’s Day!
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